Parature Chat™

Ensure More Timely Communications with Your Customers

With Parature Chat™, your end users engage in live question and answer sessions direct with your support representatives. It’s seamlessly integrated into your support portal, allowing you to offer on-the-spot assistance at critical times during the support interaction.

Visual and Audio Alerts Provide Control

Parature Chat comes with both visual and audio alerts, so your support team is immediately alerted when there’s a new chat or message that needs their attention. Get visual alerts when a new chat begins, or when visitors arrive at your website. Even set the “live assistance” option to change automatically from online to offline, based on the availability of your support representatives.

Easily Send Related Materials to Supplement Your Chat

Make chat sessions more valuable and robust by offering multiple options for sending information. Pre-defined knowledgebase articles can be attached to messages and sent via the Web on the spot. You can also send clickable links to Web pages to assist your customers, and transfer files or documents during your chat to supplement the online discussion.

Advanced Routing Tools Keep Chat Productive

Automatic assignment features in Parature Chat ensure quick, efficient customer service, with reps able to conduct up to four chat sessions simultaneously.

Representatives can also transfer or route specific questions to other reps at any time, or send chats to a specific support person based on workload or degree of knowledge needed.