Parature Integrations

Integrating your Parature Customer Service™ software with other critical systems opens up a whole new level of visibility and intelligence for your organization, leading to greater customer satisfaction.

But handling an integration in-house taxes your precious time and resources.

Let us take the hassle out of the integration process start to finish. We’re experts at getting it done quickly and accurately, with all the development resources in place to meet even your most aggressive project deadlines.

At the core of our methodology is our Parature API. This secure, public, REST-based XML Application Programming Interface (API) provides seamless interaction between your Parature support software and other critical systems, improving customer support with increased visibility between systems. The Parature API enables integrations with core modules in the Parature Customer Service™ software suite including, Account, Asset, Customer, Download, Knowledgebase, Product, and Ticket modules.

A One Stop Shop For Your Entire Customer Support System

• Let Parature provide the API expertise while you focus on your core business
• No unexpected fees; all pricing is fixed
• Every Parature integration comes complete with a Parature Maintenance Plan, so you have the peace of mind that everything will always stay up to date with the latest versions.

We’re constantly expanding our integration capabilities. If you’re interested in learning more about any of Parature’s custom or product integrations, or if you are interested in integrating something not shown here, please contact us.

Association Management Software (AMS)

This product integration enables you to connect your Personify AMS with Parature Customer Service software enabling a new world of visibility for your organization, leading to greater all-around member satisfaction. Parature software works right alongside Personify to focus on the key service and support functions most crucial to your membership growth and retention. Personify remains the primary database of record, and with Parature you streamline and strengthen ongoing membership responsiveness and communication across the board.

Bug Tracking Tools

This custom integration enables you to connect your development and support teams by providing bi-directional data synchronization of Parature support requests and issues. Support will be able to seamlessly escalate issues to your development team without having to rely on emails or phone calls. Your development team will be able to post comments or request more information directly in your bug tracking tool and have those comments or questions directed to the Support Technician or the customer. And finally, when an issue is resolved, the corresponding support ticket can be used to notify the customer when they can expect the fix to be released.

Call Routing and Ticket Integration

This product integration enables you to provide a direct connection between your Parature software and Angel.com's Interactive Voice Response (IVR) software. Business pressures demand that you meet the high expectations of your customers by delivering first class service and support. With the power of your Parature software and Angel.com’s IVR software, you can enhance your customers’ experience, enabling them to proactively manage their accounts via phone self-service. This integrated phone support channel can improve the productivity of your support team through better agent utilization, shorter call times and reduced costs.

Customer Relationship Management (CRM)/Sales Automation Tool

This custom integration enables you to connect your sales and support teams by providing bi-directional data synchronization of customer account/contact information between your Parature software and your sales automation tool. Your support team will be aware of new customers and what they’ve purchased as soon as the sales team has finalized the sale. And when customer contacts change or profile updates are made in Parature, that same information will be used to update the records in the sales automation tool. In addition, provide your sales team with near real-time access to their customers' support requests. Account managers will know if the customer can benefit from an upgrade or additional training based on the details of the support requests.

Enterprise Resource Planning (ERP) Tools

This custom integration saves your support team countless hours of manual data entry and/or data clean-up. There’s no reason for your support team to work from different data than the rest of your organization. Share your enterprise data with your Parature software and get constant updates, so your support team always has the latest information to best support your customers.

Mashups

This product integration enables you to increase communication and efficiency within your support organization with a ready-to-use desktop and browser-based application for use with your Parature software. Parature TicketZoom is a Google Maps mashup that allows you to geographically illustrate where your tickets are coming from.

RSS

Parature TicketNotify. This product integration enables you to increase communication and share information more effectively within your organization. Parature TicketNotify is an RSS-based ticket notification application for your Windows system tray that notifies you of new tickets without being logged into the Parature Service Desk. Each item in the feed includes a title with the ticket number and summary. Details include ticket number, customer, date and time created, date and time updated, entered by, status, summary, and more.