Upcoming Webinars
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| Gain the insight you need to efficiently serve, support, retain, engage
with and maximize the value of every customer by attending these exciting and informative webinars.
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Provide a Direct Connection between your Parature Software and Angel.com's Interactive Voice Response (IVR) Software
Date: Wednesday, July 30, 2008
Time: 2:00 pm EST
Presented by: Josh Abich, Senior Account Executive, Angel.com
Overview: Business pressures demand that you meet the high expectations of your customers
by delivering first class service and support. With the power of your Parature
Customer Service software and Angel.com's IVR software you can enhance your
customers' experience, enabling them to proactively manage their accounts via
phone self-service.
Discover how this integrated phone support channel can improve the productivity of your
support team through better agent utilization, shorter call times and reduced
costs:
- Shorten issue resolution time by routing entitled calls to available representatives
- Enforce phone-based Service Level Agreements by automatically verifying support plans and deflecting non-entitled callers
- Enhance the caller experience with phone self-service
- Fast, easy implementation with out-of-the-box call workflow, SLA and ticket integration
- Easily report on support activity across all support channels, including IVR, direct phone calls and tickets
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Recorded Webinars
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Parature’s repository of recorded events is intended to provide
you 24/7 access to presentations that will ensure you are best equipped to
utilize Parature to its fullest extent. Parature clients may access this
library to learn how to take advantage of the newest features and
functionality. |
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Parature APIs: How to Integrate with Just About Anything - SFA to Bugzilla and Everything in Between
Presented by: Sol Chea - Manager, Technical Services Team
Brandon Ryan - Technical Consultant
Overview: Come discover the advantages of integrating Parature with your organization's
enterprise systems. See the benefits of having new customers automatically appear when your
sales team closes a deal, experience the ease of converting a support ticket into a bug report
for your development team, and much more.
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