Parature Video
This technology enables you to upload and embed customer support videos directly in your download center and within knowledge base articles. Parature video allows you to enrich your customers' self-service experience with high impact, multimedia video.

Parature Service Desk - Firefox Browser Support
Compatibility with Firefox on Mac OSX, Windows XP and Windows Vista enables more flexibility and choice when using your Parature software.

Parature Download - 100 MB Downloads
Expand your organization's self-service content and provide more useful files to your customers with the technology to upload 100 MB files to the Download module.

Parature Ticket - Time Sensitive Alerts Criteria Preview
This preview displays a textual viewing of the logical criteria configured for the alert, ensuring accuracy prior to saving.

Parature Elements
This selection of ready-to-use desktop and browser-based tools for use with your Parature software will help to increase communication and efficiency within your support organization.

Parature API
This secure, public, REST-based XML Application Programming Interface (API) will provide seamless interaction between your Parature support software and other critical systems, improving customer support with this increased visibility between systems. The Parature API will enable integrations with the Account, Asset, Customer, Download, Knowledge Base, Product, and Ticket modules.

Parature RSS
Web feeds provided in RSS 2.0 format for the Account, Asset, Customer, Download, Knowledge Base, Product, and Ticket modules will increase the visibility of new activity, keeping your organization up-to-date on the health of your customers and increasing responsiveness.

Parature Sandbox
This independent sandbox ,with access to a copy of your Parature Service Desk and full API functionality, will allow you to test and fine tune new integrations, rules, alerts, SLAs, and updates to your support portal style sheet before rolling them out 'live', maximizing responsiveness and ensuring success before moving to your Production system.

Parature Enhanced User Interface
The completely updated Service Desk enables easier navigation with a more streamlined 'look and feel' of toolbars, tabs, and folders, as well as, extended browser support for Firefox.