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ParaFest '08 was a huge success and we thank you for joining us. The presentations
given by our customer speakers, as well as our Parature professionals
are filled with informative and educational content. We have posted the presentations
here, so that you may continue to benefit from this valuable industry insight.
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How to Build World-Class Reports That Your Executives will Love
Anne-Marie Bitman & Kim Deering, TMA Resources
How Florida Virtual School Has Turned Their Customers into Raving Fans and Created Legendary Support
Bryan Nguyen and Mikeal Stansbury, Florida Virtual School
World Class Customer Support Techniques for Technology Organizations
Carlos Quezada, Technical Support Manager, Meru Networks
Parature in eCommerce: Flexibility for Worldwide Support
Chris Henderson, IGN Entertainment, FOX Interactive Media Division
How Brenau University is Using Parature to Shift Their Culture to Focus on the Academic Consumer
Cody Benson, Brenau University
SimulScribe Visual Voicemail & Parature: A Unifying Solution for Voice & Text Tickets
David Gerzof, SimulScribe
Web Support: Lessons from the Masters
Jeffrey Tarter, Executive Director, Association of Support Professionals
Improving the Support Process
John Klein, ANGEL Learning
Leveraging Parature Organization Wide - How Parature Can Be a Great Training Tool for Your Support Team and Others
Lori Jordan, Water Environment Federation
How ExtendMedia Developed a World-Class Customer Experience Using Parature
Matthew Pisarek, ExtendMedia
Using Parature to Enforce SLAs (Monitoring, Alerting & Reporting)
Max Whitaker, K2 Network
Monitor Customer Satisfaction and Profit from it on the Web
Michael Buckham-White, Premier Global Services
Supporting 24/7 Customers Without a 24/7 Staff
Mike Geraghty, DBM
Top 20 Service Desk Tips & Techniques
Anne-Marie Bitman, Craig Brown, Matthew Hawk, Ben Martin
Parature APIs: How to Integrate with Just About Anything
Sol Chea & Brandon Ryan, Parature
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