Webinars

Best Practices in Customer Service

Staying current with industry trends to provide exceptional customer service and support is key to maintaining a strong, successful organization. The ‘Best Practices in Customer Service’ webinar series spans a vast market of industry sectors from associations, education, gaming, interactive media, technology, and more!

Register for the Latest Webinar in Our 2008 Series

7 Ways to Cut Costs and Improve Customer Service in a Down Economy

Presenter: Peter McGarahan - McGarahan and Associates
Founder and President
Presenter: Gary McNeil - Parature
Vice President of Marketing

What to Say to a Porcupine: Strategies for Dealing with Difficult Customers

Presenter: Rich Gallagher - Point of Contact Group
President

e-Service is Dead – The New Multi-Channel Environment

Presenter: Chip Gliedman - Forrester Research
Vice President and Principal Analyst
Presenter: Gary McNeil - Parature
Vice President of Marketing

Provide a Direct Connection between your Parature Software and Angel.com's Interactive Voice Response (IVR) Software

Presenter: Josh Abich - Angel.com
Senior Account Executive

How Associations are Completely Changing the Way They Support Their Members While Increasing Retention

Presenter: Lori Jordan - Water Environment Federation
Director of Association Services

World-Class Customer Support Techniques for Gaming and Virtual World Organizations

Presenter: Max Whitaker - K2 Network
Senior Director of Player Relations

2008 Service & Support Metrics Survey Results: A Play by Play Look at What’s Really Going on in Today’s Support Center

Presenter: Pete McGarahan - McGarahan and Associates
Founder and President
Presenter: Gary McNeil - Parature, Inc
VP of Marketing

How Indiana Business College Set the Standard for Supporting Their Faculty, Staff and Students While Turning Them into Raving Fans

Presenter: Josephine Krause - Indiana Business College
Online Systems Support Coordinator
Presenter: Gary McNeil - Parature
VP of Marketing

How to Turn Your Customers Into Raving Fans - How Customer Service Can Rally Your Customers and Your Bottom Line

Presenter: John Ragsdale - Service & Support Professionals Association (SSPA)
VP of Research
Presenter: Gary McNeil - Parature, Inc
VP of Marketing

View Our 2007 Webinar Series

The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them

Presenter: Sheryl Kingstone - The Yankee Group
Director, Enterprise Research

The Future of Great Service at Colleges and Universities - How to Deliver A+ Service to Your Faculty, Staff and Students While Reducing Costs

Presenter: Nancy Rubin - Florida Atlantic University
Consultant, Small Business Development Group

The New Era in Customer Support in a Web 2.0 World. How to Enable Customer Self-Service and Reduce Calls and Emails By Up to 80%

Presenter: Michael Buckham-White - Premier Global Services
Director of Web Development - Web Sales

How University of Nebraska –Lincoln Set the Standard for Delivering Great Support for Their Faculty, Staff and Students

Presenter: Paul Erickson - University of Nebraska – Lincoln
Academic Technology & Middleware Coordinator

Thinking Outside the Organizational Box: How Tulane Actually Improved Customer Service and Satisfaction in a Post-Katrina World

Presenter: Adam Krob - Tulane Universisty
Director, End User Support

World-Class Customer Support Techniques for Technology Organizations

Presenter: Carlos Quezada - Meru Networks
Technical Support Manager