Parature Support Plans

Designed for the individual needs of our customers

No matter what your support requirements are, Parature has a support plan to meet the unique requirements of your organization.

Whether you need an emergency response hotline, remote access support, a dedicated account manager, or real-time chat support – we have a plan for you. Parature support plans enable you to maximize the power of your Parature Customer Service™ software, and to deliver the most exceptional service and support to your customers.

Pick the right level of support for you and your organization

Gold Level Support
As soon as you purchase Parature Customer Service™ software, you’re automatically enrolled in Gold Level Support. This basic plan provides all the essentials to ensure you get the most out of your investment.

Platinum Level Support
Parature Platinum includes all the Gold Level Support benefits plus additional features including remote access support and a dedicated account manager, important for mission-critical applications.

Diamond Level Support
Parature Diamond includes all the Platinum Level Support benefits plus added support for customers requiring multiple authorized support contacts, additional engineering and analyst access, and fastest response times.