Training

Parature Training – The most efficient way to get up and running fast – and maximize your investment

Dedicated Web Training

We’ll tailor your training to your individual business model. Now, with the ease and convenience of the Internet, your team can follow along with our instructor right from their Web browser.

Administrator Training

• Master the use of editors to customize workflows, rules and dependencies
• Create end user groups, control permissions on a granular level, filter portal content
• Learn how to make modifications to the portal to maximize customer satisfaction

Manager Training

• Learn how to use Parature’s reporting tools to gauge your team’s workload and evaluate team and individual performance
• Use surveys and reports to analyze your customer base to best determine current and future support and product needs
• Review concepts for building queues and routing rules to create seamless organization and automation

Customer Support Representative (CSR) Training

• Get an in-depth look at the features and functionality you need to use most
• Learn how to create custom field views and filter content to capture critical information
• Pick up time-saving tips and tricks to make it easy to communicate and collaborate with team members and customers

Dedicated On-Site Training

Let us bring Parature training right to your office. Onsite training programs are extremely customizable and hands-on – not one-size-fits-all -- so you have maximum flexibility to get the right people at the right time in on the training.

We’ll walk your team through practical exercises and Q&A sessions to build the most essential skills your team needs. Courses cover everything from the fundamentals to in-depth topics for different user groups including administrators and managers.

For more information, contact your account manager.